Shipping Methods & Costs

• Standard shipping includes costs for third party transit and all product-handling costs.
• Standard delivery for shipping will arrive within 7 to 10 days, following credit card authorization.
• Standard deliveries are handled by UPS, FedEx and DHL based on state availability.
• Shipping charges are calculated when you check out.
• Where online tracking is available, the tracking link is included in your confirmation e-mail.
• Tracking may take up to 24 hours to appear in our system due to delays in receiving information from carriers.
  
• Unfortunately, we cannot ship alcohol to PO Boxes.

ParaPly Merchants does not ship on major holidays and weekends. Additionally, in cases of extreme weather conditions (i.e. heat and/or cold), ParaPly Merchants reserves the right to delay the release of shipments to ensure the highest quality of products at the time of arrival.

Credit Card Refunds
Upon receiving your returned shipment, we will process a refund to the credit card used at time of purchase. Please allow 1-2 billing cycles for the refund credit to appear on your statement.

Tracking Your Order
To assist you track the status of your shipment, we email you the order tracking number associated with your shipments the day the order is sent. Or a delivery confirmation number (United States Postal Service). Sign-in to the Order Status page, to check the status of your delivery by clicking directly on the Tracking Number. Please note that it may take 24 hours before tracking information appears on the carrier's web site.

If you think your order is late, please note that credit card authorization and verification must be received prior to processing and delivery occurs Monday through Friday, excluding holidays.

If you have any questions about your order, please contact us at: info@paraplymerchants.com or reach us at: 509-443-1041

Returns policy
ParaPly Merchants guarantees quality products and service. Your satisfaction is our first priority. If for any reason you are dissatisfied with your order, please contact us within 30 days of receipt of your order for assistance. For fastest results, contact us by emailing info@paraplymerchants.com. Cancelled and/or returned orders are subject to a 25% restocking fee.

ParaPly Merchants guarantee
ParaPly Merchants guarantees quality products and service. Your satisfaction is our first priority. If, for any reason, you are dissatisfied with your order, please contact us within 30 days of receipt of your order for Customer Care assistance. For fastest results, contact us by emailing info@paraplymerchants.com. Order processing time is contingent upon credit card authorization and screening and does not include weekends or holidays.